Important: At The Last Boot, we offer a voluntary 30-day return policy from the delivery date in addition to your statutory 14-day right of withdrawal. The 30-day return policy is an extra benefit and does not limit your legal rights. For details about the statutory withdrawal right, please see our Right of Withdrawal page.
Business Address
Geros Prekės MB
Perkūnkiemio str. 19
LT-12120 Vilnius
Lithuania
Please do not send returns to this address without contacting us first. To start a return, email us at [email protected] with your order number. After reviewing your request, we will provide the correct return instructions and, where applicable, a return label prepared by our fulfillment partner. The return destination may vary depending on the product, warehouse, or supplier handling the return.
Important Information
- Return window: 30 days from the delivery date
- Restocking fee: None
- Refund timeframe: Within 7 days after the return is received
- Return shipping costs: Return shipping costs are fully covered by us. Returns are free of charge for the customer, regardless of the reason for return.
How to Start a Return
Contact us: Email your order number to [email protected].
Return instructions: Send your return request only by email to [email protected]. Our team will then send you detailed instructions.
Packaging & shipping: Return items in their original condition and original packaging.
Required documentation: Attach photos or documents if needed.
Return Conditions
Order Cancellations
Before shipping: Contact us at [email protected] to cancel your order.
Damage on Arrival
Inspection: Check your delivery immediately.
Report: Notify us of any damage (including photos) right away.
Resolution: Return and get refund.
Change of Mind
You have a 30-day right to return. The item must be unused and in its original packaging. Start the return by email at [email protected].
Your statutory 14-day right of withdrawal and any other mandatory consumer rights applicable to your order remain unaffected.
Exchanges
Exchange is possible through our free return and reorder process. If you need a different size, colour, or model, please follow these steps:
- Start a free return by email at [email protected] and include your order number.
- Wait for our return instructions and, where applicable, the return label.
- Place a new order for the size, colour, or model you want after starting or completing the return.
Wrong Item Received
Report: Contact us immediately.
Resolution: Return it and we’ll send the correct item at no extra cost.
Refunds
Processing Time
Refunds are processed within 7 days. Refunds are issued to the original payment method. Depending on your bank, the credit may take longer to appear.
Confirmation
You will receive an email with your refund details.
Delays
- Contact your bank/payment provider
- If it’s not being processed, email [email protected]
Lost Refund
In rare cases, we will investigate with the payment provider and, if necessary, issue a replacement refund.
Contacts
Legal name: Geros Prekės MB
Business name: TheLastBoot
Address: Perkūnkiemio str. 19, Vilnius, LT-12120, Lithuania
E-Mail: [email protected]
Contact form: Contact us
Phone number: +370 690 16319
Company number: 306708710 (registered in Lithuania)
Customer service hours: Monday to Friday, 8:00 a.m. – 5:00 p.m. (Central European Time – CET / CEST)
