Contact us
Legal name: Geros Prekės MB
Business name: TheLastBoot
Address: Perkūnkiemio str. 19, Vilnius, LT-12120, Lithuania
E-Mail: [email protected]
Phone number: +370 690 16319
Company number: 306708710 (registered in Lithuania)
Contact form: Contact us
Customer service hours: Monday to Friday, 8:00 a.m. – 5:00 p.m. (Central European Time – CET / CEST)
Common queries answered
Frequently asked Questions
Orders are processed within 1 business day (Monday–Friday, CET). Once shipped, delivery typically takes 3–8 business days, depending on your location. Orders placed on weekends or public holidays are processed on the next business day. Delivery times may occasionally be affected by unforeseen circumstances such as carrier delays.
More details can be found on the Shipping & Delivery policy page.
You have the right to return your items within 30 days from the delivery date. Returned products must be unused, in their original condition, and in the original packaging. Refunds are processed after we receive and inspect the returned items. Exchanges follow the same return procedure, after which a new order can be placed.
More details can be found on the Returns & Refunds and Right of Withdrawal policy pages.
If your order has not yet been shipped, you can request an address change by contacting us at email [email protected] as soon as possible. Once the order has been shipped, we are unable to modify the delivery address.
More details can be found on the Shipping & Delivery policy page.
Once your order is shipped, you will receive an email containing your tracking number. You can use this number to track your order directly on our website via the Order Tracking page.
More details can be found on the Shipping & Delivery policy page.
Our customer support team is available Monday to Friday, 8:00 a.m. – 5:00 p.m. (CET). You can contact us at email [email protected]. We typically respond within 1 business day.
More details can be found on the Terms of Service page.
If you notice an incorrect shipping address, please contact us at email [email protected] immediately. If the order has not yet been dispatched, we can correct the address. If the order has already shipped, delivery issues caused by incorrect details may require placing a new order.
More details can be found on the Shipping & Delivery and Terms of Service pages.
We currently ship to all countries within the European Union. Expansion to additional countries may be introduced in the future.
More details can be found on the Shipping & Delivery policy page.
In most cases, items from the same order are shipped together. However, if products are shipped separately for logistical reasons, you will receive individual tracking details for each shipment.
More details can be found on the Shipping & Delivery policy page.
