Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1 business day (Monday–Friday, CET). Once shipped, delivery typically takes 3–8 business days, depending on your location. Orders placed on weekends or public holidays are processed on the next business day. Delivery times may occasionally be affected by unforeseen circumstances such as carrier delays.
More details can be found on the Shipping & Delivery policy page.
You can create an account by clicking on the “My Account” option on our website and selecting the registration option. Simply enter your email address and create a password to complete the registration. Creating an account allows you to track orders, view order history, and manage your personal details more easily.
If your order has not yet been shipped, you can request an address change by contacting us at email [email protected] as soon as possible. Once the order has been shipped, we are unable to modify the delivery address.
More details can be found on the Shipping & Delivery policy page.
Once your order is shipped, you will receive an email containing your tracking number. You can use this number to track your order directly on our website via the Order Tracking page.
More details can be found on the Shipping & Delivery policy page.
No, we do not store your credit card information. All payments are processed securely through certified payment providers. Your payment details are handled directly by these providers in accordance with applicable security and data protection standards.
All prices displayed on our website are in EUR and include applicable value-added tax (VAT), unless stated otherwise. No additional sales tax or hidden fees will be added at checkout.
We currently ship to all countries within the European Union. Expansion to additional countries may be introduced in the future.
More details can be found on the Shipping & Delivery policy page.
In most cases, items from the same order are shipped together. However, if products are shipped separately for logistical reasons, you will receive individual tracking details for each shipment.
More details can be found on the Shipping & Delivery policy page.
If you need to swap an item
Returns and Exchanges
You may return your items within 30 days from the delivery date. Products must be unused, in their original condition, and in the original packaging. Once we receive and inspect the returned items, a refund will be issued to the original payment method. We cover the cost of return shipping for all approved returns.
If you received an incorrect item, please contact us at email [email protected] as soon as possible. We will provide instructions for returning the item and arrange for the correct product to be sent to you at no additional cost.
Please inspect your order upon delivery. If your item arrived damaged, contact us at email [email protected] immediately and include photos of the damage. After review, we will arrange a replacement or refund in accordance with our Returns & Refunds policy.
The return address will be provided to you after your return request has been approved. Please do not send items back without prior authorization, as returns sent without approval may not be processed.
Our customer support team is available Monday to Friday, 8:00 a.m. – 5:00 p.m. (CET). You can contact us at email [email protected]. We typically respond within 1 business day.
More details can be found on the Terms of Service page.
If you notice an incorrect shipping address, please contact us at email [email protected] immediately. If the order has not yet been dispatched, we can correct the address. If the order has already shipped, delivery issues caused by incorrect details may require placing a new order.
More details can be found on the Shipping & Delivery and Terms of Service pages.
If your order has not yet been processed or shipped, you may request a change or cancellation by contacting us at email [email protected] as soon as possible. Once the order has been shipped, changes or cancellations are no longer possible.
We do not offer pre-orders for sold-out items. However, if a product is currently unavailable, you may join the waitlist directly on the product page. By joining the waitlist, you will be notified by email once the item is back in stock. Joining the waitlist does not reserve the item or guarantee availability.
