Return Address
The return address will be provided to you after your request, as it may vary depending on your location.
Important Information
- Return window: 30 days from the delivery date
- Restocking fee: None
- Refund timeframe: Within 7 days after the return is received
- Return shipping costs: Return shipping costs are fully covered by us. Returns are free of charge for the customer, regardless of the reason for return.
How to Start a Return
Contact us: Email your order number to [email protected].
Return instructions: Send your return request only by email to [email protected]. Our team will then send you detailed instructions.
Packaging & shipping: Return items in their original condition and original packaging.
Required documentation: Attach photos or documents if needed.
Return Conditions
Order Cancellations
Before shipping: Contact us at [email protected] to cancel your order.
Damage on Arrival
Inspection: Check your delivery immediately.
Report: Notify us of any damage (including photos) right away.
Resolution: Return and get refund.
Change of Mind
You have a 30-day right to return. The item must be unused and in its original packaging. Start the return by email at [email protected].
Your statutory 14-day right of withdrawal under Section 312g of the German Civil Code (BGB) remains unaffected.
Exchanges
Follow the return process first, then place a new order.
Wrong Item Received
Report: Contact us immediately.
Resolution: Return it and we’ll send the correct item at no extra cost.
Refunds
Processing Time
Refunds are processed within 7 days. Refunds are issued to the original payment method. Depending on your bank, the credit may take longer to appear.
Confirmation
You will receive an email with your refund details.
Delays
- Contact your bank/payment provider
- If it’s not being processed, email [email protected]
Lost Refund
In rare cases, we will investigate with the payment provider and, if necessary, issue a replacement refund.
Contacts
Legal name: Geros Prekės MB
Business name: TheLastBoot
Address: Perkūnkiemio g. 19, Vilnius, LT-12120, Lithuania
E-Mail: [email protected]
Contact form: Contact us
Phone number: +370 690 16319
Company number: 306708710 (registered in Lithuania)
Customer service hours: Monday to Friday, 8:00 a.m. – 5:00 p.m. (Central European Time – CET / CEST)
