GOOD TO KNOW
Delivery, returns & support
A clear path from order to arrival.
The practical details, before you decide. If something needs a closer look, our support team is here to help.
[email protected]Monday–Friday, 08:00–17:00 CET/CEST
View warranty termsHow long does delivery take, and what does shipping cost?
Processing takes 1 business day, Monday–Friday. Transit is estimated at 3–8 business days, giving a total estimated delivery of 4–9 business days. Timing depends on the destination and carrier; delays may occur.
Shipping is free on orders over €50. Orders below €50 cost €12.99 to ship. Shipping cost confirmed at checkout.
Where do you ship?
We ship to the available EU destinations selectable at checkout. Not every EU country is necessarily available; check your destination before placing an order.
How do returns and exchanges work?
Our voluntary return window is 30 days from delivery. For change-of-mind returns, items must be unused, in their original condition and packaging. We cover return shipping and charge no restocking fee.
Email [email protected] with your order number before returning anything. Support will provide the correct return destination and instructions—do not send returns to a legal business address without those instructions.
Refunds are issued within 7 days after we receive the return; your bank may take longer to post the funds. For an exchange, use the free return process and place a new order.
This voluntary policy does not affect your statutory withdrawal or defect rights.
How can I contact support?
Email [email protected]. Support is available Monday–Friday, 08:00–17:00 CET/CEST. We typically reply within 1 business day, though this is not a guaranteed response time.
How do I track my order?
You’ll receive a tracking email after dispatch. You can also use our order-tracking page to check your shipment.
Can I correct my shipping address?
Contact support immediately if your shipping address needs correcting. We can help before dispatch; changes cannot be made after the order has shipped.
Will all my items arrive together?
Most orders ship together. If items are shipped separately, each shipment will receive its own tracking information.
FROM TARTU, ESTONIA
About Samelin
Samelin makes military, work, hiking and everyday footwear in Tartu, Estonia.
Footwear-making roots in Tartu since 1945About our relationship with Samelin
TheLastBoot is not an official Samelin reseller. Manufacturer information and published documents are provided for transparency, not as an endorsement of the shop.
PUBLISHED DOCUMENTS
Certificates
These documents concern the manufacturer’s management systems—not individual product certification or “NATO approved” footwear.
Published scans do not establish current certification status. Open a document to inspect the original image.
Samelin AS · Management system
AQAP 2110 — published certificate
View document: AQAP 2110 — published certificate, original image opens in a new tab
Samelin AS · Management system
ISO 9001 / ISO 14001 — published certificate
View document: ISO 9001 / ISO 14001 — published certificate, original image opens in a new tabPRODUCT INFORMATION
Manufacturer & Product Safety
Clear manufacturer details and straightforward guidance for using your footwear.
- Manufacturer
- Samelin AS
- Location
- Tartu, Estonia
- Address
- Kastani 48, 50410 Tartu, Estonia
- Country of origin
- Estonia
- Electronic contact
- [email protected]
Safe use
Follow the product information and supplied instructions. Do not use a damaged product.
